The maximum file size that is allowed to be uploaded is 2GB.
If you need to upload multiple files we advice that you put them in a ZIP folder, then upload the ZIP file.
When applicable, depending on the size of the uploaded file, it may take a while for this form to complete the submission cycle. Please wait until the successful submision page shows after clicking the "Submit Support Request Form" button before closing the web page or web browser. Failure to wait for the successful submission page to show will lead to this page not being submitted and loss of the uploaded file.