Probe is committed to your success, submit the form below, and a repair and maintenance request will be created. Please read the instructions carefully.
One (1) tool/equipment per Repair Request, multiple tools/equipment require multiple Repair Requests.
For USA domestic, you can ship your tools to Probe in Fort Worth upon completion of this RMA. You do not have to wait on a response from Probe.
For International, a member of our customer care team will contact you upon receipt of the completed RMA. Please Click Here to download additional instructions for international shipments

Personal Information

Company Information

Equipment Description

Enter related equipment description (for all returning equipment)

Repair or Maintenance Description

Enter your detailed Repair or Maintenance needs (for all returning equipment)

Return Shippment Address

Enter the contact details and address for the return shipment after repair

Shipping and Importation Questions

Equipment return type?

Where was this equipment originally manufactured?

Where will the equipment go for repair?

Who owns the equipment?

Equipment return duration?

Foreign Shipper Affidavit

Based on the answers on the Shipping and Importation Questions you are required to download the Foreign Shippers Affidavit (FSA) document, and complete the FSA as per the instructions provided in the document. You are also required to follow the special shipment notification instructions.

Failure to follow the Foreign Shipper Affidavit instructions and/or informing the Notifying Party may lead to additional import taxes, processing fees, and a extended import process time.

Upload your supporting file(s)

The maximum file size that is allowed to be uploaded is 2GB.

If you need to upload multiple files we advice that you put them in a ZIP folder, then upload the ZIP file.

When applicable, depending on the size of the uploaded file, it may take a while for this form to complete the submission cycle. Please wait until the successful submision page shows after clicking the "Submit Support Request Form" button before closing the web page or web browser. Failure to wait for the successful submission page to show will lead to this page not being submitted and loss of the uploaded file.